Home / Returns Policy
We hope you love your Joe Browns order. If something is not quite right, our straightforward returns guidance will help.
I'm Returning My Parcel From...
United Kingdom
Return unworn items in their original condition within 28 days. Complete the returns note, attach the supplied label and keep your proof of postage.
International Returns
International returns should be sent using a tracked service. Customs charges remain the sender's responsibility.
Refunds & Exchanges
Refunds are issued to the original payment method after inspection. Exchanges are subject to stock availability.
Frequently Asked Questions
How long do I have to return an item?
You have 28 days from receipt unless your order paperwork states otherwise.
When will I receive my refund?
Please allow up to 14 days after your parcel reaches our returns team.
Can I return an online order to a store?
Stores cannot currently process refunds for online purchases.